Terms and Conditions

1. Client Obligations

All clients, both new and existing, are required to review the FAQ section on our website www.platinumcleanershrm.ca for additional company policies. We cannot be held responsible for any incidents or issues arising from failure to do so.

2. Fees

• Credit card payments will incur a service fee of 4%.
• Invoices are due upon receipt. Late payment fees apply 24 hours after service completion at a rate of $7.50 per day, up to a maximum of 30 days.
• If payment remains outstanding beyond 30 days, Platinum Residential Cleaning Services Ltd. reserves the right to pursue legal action to recover the debt.
• Commercial accounts will be billed 5% interest per 30 days overdue (monthly).

3. Cancellation Policy

• Cancellations made 48 hours before the scheduled service incur no fee.
• Cancellations made under 48 hours before the scheduled service incur a $75.00 fee.
• Cancellations made on the day of service will be billed the full cost of the regular service with no service provided.
• Cancellations for large cleanups (hoarding, junk removal, nicotine removal, deep cleaning) that are scheduled for more than 1+ days and cancelled in between service will be charged for the full quoted amount as these jobs are allotted time in our booking & schedule and we decline further jobs. Canceling would be a loss in unrecoverable revenue.
• All cancellation requests must be made via email at info@platinumcleanershrm.ca, by calling 902-329-9666, or through text message notification.

4. Deposit

• Deposits are required for one-time services (e.g., move in/out, deep cleans, post-construction, junk removal, hoarding cleanup, etc.) and are refundable with a 48-hour notice of cancellation. Deposits are non-refundable if less than 48 hours' notice is given.
• If your service is rescheduled or delayed due to unforeseen circumstances (e.g., weather, accidents, road construction), your service will be rescheduled at the earliest available date. Cancellation fees will apply accordingly.
• For bookings made within 2–4 days of the service date and cancelled with less than 36 hours' notice, a fee equivalent to 1 hour of the quoted charge will be billed for administrative and employee compensation.

5. Estimate

• Our estimates are based on a series of questions asked prior to any service. Any changes in the condition or misleading information provided may result in estimated cost adjustments.
• Clients will be billed according to the service requirements of the completed service. Clients are responsible for stopping any additional time if they wish to have services not completed. This rule applies to general upkeep clients as well.
• Estimates must be approved & signed with a credit card on file prior to service.

6. Incident and Damage Liability

• Platinum Residential Cleaning Services Ltd. strives to provide exceptional service while taking utmost care of your property. However, incidents may occasionally occur.
• Clients are advised to store away valuable items of sentimental or considerable high value prior to the cleaning service to mitigate any potential risk of damage or loss.
• Items that are not securely attached, such as mirrors and picture frames, have a higher chance of being dropped or damaged during the cleaning process. Platinum Residential Cleaning Services Ltd. will not be held responsible for damage to items that are not securely attached. Clients are encouraged to ensure the secure attachment of such items before the cleaning service commences.

7. Pictures

The capture and use of pictures for any services we provide become the sole property of Platinum Residential Cleaning Services Ltd.

• We make every effort to ensure that no personal information or family portraits are displayed in any of our pictures. We also ensure that no home addresses are shared, and that pictures are used solely for social media purposes and/or for documentation of larger, intensive cleans to protect proof of work completed.
• If you wish not to have service or property pictures posted on social media, please inform us at info@platinumcleanershrm.ca. This request may not be guaranteed; however, we will make every effort to review the request and notify you by email.

8. Client & Technician Relationship

Clients must not approach an employee for personal employment or retain them for cleaning services separately from Platinum Residential Cleaning Services Ltd. A monetary fine of $2,500 will be charged to both parties by our company for compensation.

9. COVID-19 Policy

Please inform us immediately and cancel your service if you have tested positive for COVID-19 or have been in close contact with someone who has tested positive and your service is approaching.

10. Pets Policy

We understand and appreciate that pets are part of the family—their home is their safe place. However, in order to protect the well-being of our technicians, we request that if your pet is aggressive or may not do well with unfamiliar faces and noise, they be kept in a safe space during service. Otherwise, please feel free to leave your pet as comfortable as possible. If you have cats, please confirm whether your cats are indoor or outdoor cats.